Still not sure?
Frequently Asked Questions
A few clear answers about how My SMB IT works and how we help small businesses.
Question 1: Can I really start with just one computer?+
Yes. Start with a single device and add computers as your business grows — plans scale from one to twenty computers without a long-term contract.
Question 2: How does the IT Help Desk work?+
Essentials and Pro customers get unlimited remote Help Desk support. When something goes wrong, reach out and a real person helps troubleshoot, explain the fix, and get you back to work.
Question 3: What's the difference between Basic and Essentials?+
Basic covers proactive monitoring, daily updates, security vulnerability monitoring, health reporting, critical notifications, and remote IT support. Essentials adds unlimited remote Help Desk support and ongoing technology guidance.
Question 4: What does technology guidance mean?+
It is personalized, practical advice for the tools your business uses — from choosing software to planning a safer, simpler setup that can grow with you.
Question 5: Can you fix my computer remotely? What if you can't?+
Most software, update, security, and performance issues can be handled remotely. If a problem needs hands-on attention, we will explain what is needed and help you decide the next step.
Question 6: Can I change plans later?+
Absolutely. You can move between Basic, Essentials, and Pro as your needs change. There are no contracts, so you stay in control.
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